primabetPrivacy Policy
This page describes what we collect when you use primabet and how we keep that data protected. We understand that your personal information is sensitive, and we take our responsibility seriously. When you open an account with us, register for our platform, or interact with our services across football markets, live-dealer tables, and slot games, we gather certain details to verify your identity, process your deposits and withdrawals, and comply with applicable law.
Our approach to privacy is straightforward: we collect only what we need, we store it securely, and we do not sell it to third parties for marketing purposes. We work with payment processors in Jakarta, Surabaya, and across Indonesia to handle your transactions through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each of these partners has their own privacy obligations, and we outline how that works below.
What we collect on primabet
When you register an account, we ask for your full name, date of birth, email address, and phone number. We also collect your residential address and national identity document number to verify that you meet our legal-age requirement and to comply with anti-money-laundering rules. During your first deposit, we may request a photo of your ID and a proof-of-address document—a utility bill or bank statement, for example. We store these documents securely and do not share them with external parties except where law requires it.
We also collect transaction data: every deposit you make through DANA, e-wallet, mobile banking, or your bank account, every withdrawal request, and every wager you place on our football markets or live-dealer tables. We log your IP address, device type, and browser information to detect fraud and to help you recover your account if you lose access. We do not track your location in real time, but we do note the country from which you access primabet to ensure our services remain available only where local law permits.
How we use your data on primabet
We use your personal information to verify your identity, process your deposits and withdrawals, and prevent fraud. When you request a withdrawal to your local payment or online payment account, we share your name and account details with those payment providers so they can credit your funds. Similarly, when you deposit via e-wallet or mobile banking, we receive confirmation from the bank that the transfer was successful. We also use your email and phone number to send you account notifications—for example, when you log in from a new device, when a withdrawal is pending, or when there is unusual activity on your account.
We analyse your gameplay patterns and betting history to improve our platform, to detect problem gambling signals, and to tailor our game recommendations. We do not sell this data to advertisers or data brokers. We may share anonymised, aggregated statistics with our business partners—for example, "Liga 1 matches account for non-specific info of our football wagers"—but we never include your name or account number in such reports.
Third-party processors and your data
Our servers may sit outside your jurisdiction. We use cloud infrastructure in multiple regions to ensure our platform remains fast and reliable during peak hours—such as during Idul Fitri or major Piala Indonesia fixtures. Your data is encrypted in transit and at rest. We work with payment processors, identity-verification vendors, and customer-support platforms that may access your information to fulfil their role. Each of these vendors has signed a data-processing agreement with us, and each is required to follow the same privacy standards we do.
We do not share your data with law enforcement unless we receive a valid legal order. We do comply with requests from financial regulators and tax authorities in jurisdictions where we operate. If you believe your data has been misused, you have the right to lodge a complaint with the relevant data-protection authority in your country.
Your rights regarding your data
You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information—for example, if your address has changed. You can request that we delete your account and associated data, subject to legal retention requirements. You can also object to certain uses of your data, such as profiling for marketing purposes. To exercise any of these rights, contact our support team via email or through your account settings.
Cookies and tracking
We use cookies to keep you logged in, to remember your preferences, and to analyse how you navigate primabet. These are essential for the platform to function. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent you from accessing your account or placing wagers.
Contact us about privacy
If you have questions about how we handle your data, or if you wish to exercise your privacy rights, reach out to our support team. We aim to respond to all data requests within 30 days. Our multilingual support staff can assist you in English or your preferred language. You can also write to us with your concern, and we will investigate and respond in writing.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. This privacy policy may be updated from time to time to reflect changes in our practices or in applicable law. We will notify you of material changes by email or by posting a notice on primabet.